Privacy Policy

This Privacy Policy describes how Tahlais, tahlais.com.au (the “Site”, “we” or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Please read this Privacy Policy carefully and contact us if you have any questions.

COLLECTION OF PERSONAL INFORMATION 

Personal Information: The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:

  • name;
  • contact details including email address, address and telephone number;
  • date of birth;
  • demographic information such as postcode;
  • credit card or other payment details (if you are buying product from us);
  • preferences and opinions; and
  • any other information requested on this website or otherwise requested by us or provided by you.

Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:

  • your computer's IP address;
  • browser type;
  • webpage you were visiting before you came to our website
  • the pages within www.tahlais.com.au you visit
  • the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.

Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

HOW WE COLLECT YOUR INFORMATION

We may collect your information in a number of ways, including:

Directly from you, including but not limited when you:

  • browse our website;
  • save an item;
  • register on our website;
  • logging into the website once registered;
  • making a purchase from us;
  • contacting our Customer Care Team;
  • interacting with us on our social media 
HOW WE USE YOUR INFORMATION

Use the information for purposes including:

  • to communicate with you, about products and services, competition results, special offers, and events which might interest you;
  • for market research and business development including website development and gauging website traffic and trends;
  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • to deliver personalised site content to you;
  • for marketing including direct marketing;
  • to run competitions or offer additional benefits to you; and
  • to send you promotional information about third parties that we think may be of interest to you.
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your personal information to:

  • assist us in providing products and services you have requested, such as delivery service providers;
  • credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
  • courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
  • conduct market research and marketing strategy analysis;

Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.

HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible. 

You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us by email. 

HOW TO MAKE A COMPLAINT ABOUT A BREACH OF PRIVACY

If you have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this privacy policy, you can contact us by email to ciao@tahlais.com.au. You can find more information about privacy and the protection of your personal information on the website of the OAIC at https://www.oaic.gov.au/.

COOKIE POLICY

We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website.

By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions.

There are three main types of cookies – here’s how and why we use them:

  • Analytics cookies: these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
  • Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  • Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We recommend that you check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

If you have any questions, feedback or complaints please contact us at: 

Email: ciao@tahlais.com.au 

 

Updated November 2021.